Razormind's highest service and support level designed and personalized for complex enterprises with minimal tolerance for service interruptions and strict escalation requirements.
It brings together Razormind's fastest response time, preventive support, high-touch technology consulting, customized training and expert assistance to keep configurations tuned & up-to-date. Premium Service & Support also offers an integrated, multi-disciplinary technical account team that delivers a truly personalized Service & Support experience to help you stay ahead in the competitive online space.
Everything in previous support levels plus:
Premium Service & Support Key Benefits
Enjoy 24/7 fast response to issues through an Express Code
- Reduced problem recurrence through personalized preventive support delivered by a strategic support contact
- Keep your Razormind set-up always tuned and optimized with access to professional service experts
- Off load ownership and fulfillment of your Razormind projects to your specialized named team
- Gain competitive edge through high value technology consulting delivered by a Technical Advisor
- Self-sufficiency through unlimited Razormind University seats and one custom on-site training
- Stay ahead of the curve with priority access to advanced features and Razormind's new technology initiatives through Priority Beta Participation