Enhanced Support SLA is designed as an add-on module with Razormind Standard Support with promised faster response times from Razormind Customer Care when you open a technical support request.

At all times, you have access to an on-call team providing best-of-class support. The team is composed of a globally distributed staff with significant professional experience and advanced degrees. Designed to be customer-centric, our technical support process ensures you always have access to a knowledgeable consultant who can solve any technical problem. Leveraging state-of-the-art support technologies, our consultants address your technical needs efficiently and quickly. Enhanced Support SLA also provides one Razormind Labs seat at no additional cost.

Enhanced Support SLA Key Benefits

  • Peace of mind with guaranteed response from Razormind within the promised time frame

  • Minimize time to react to technical break fix issues and enhance business continuity
  • Meet internal SLAs with help from Razormind's technical support team
  • Improve self-service ability through classroom training conducted by Razormind