Enhanced Support SLA is designed as an add-on module with Razormind Standard Support with promised faster response times from Razormind Customer Care when you open a technical support request.
At all times, you have access to an on-call team providing best-of-class support. The team is composed of a globally distributed staff with significant professional experience and advanced degrees. Designed to be customer-centric, our technical support process ensures you always have access to a knowledgeable consultant who can solve any technical problem. Leveraging state-of-the-art support technologies, our consultants address your technical needs efficiently and quickly. Enhanced Support SLA also provides one Razormind Labs seat at no additional cost.
Enhanced Support SLA Key Benefits
Peace of mind with guaranteed response from Razormind within the promised time frame
Minimize time to react to technical break fix issues and enhance business continuity
Meet internal SLAs with help from Razormind's technical support team
- Improve self-service ability through classroom training conducted by Razormind